Question 1

What are your collection times?

Accepted Answer

Collection times vary depending on the auction. Warehouse collections are Monday to Friday, 9.30am to 4.30pm by appointment only. On-site auction collections are by appointment only. Please always check the Important Information section of each auction listing for specific dates and times.

Question 2

How do I book in for collection?

Accepted Answer

You can book your collection slot by using the booking link included in your payment confirmation email, visiting our Collection Information page at https://www.jpssurveyors.co.uk/collection-information, or by calling 0161 767 8001.

Question 3

How do I pay for my items?

Accepted Answer

After the auction ends, you will receive an invoice by email. Payment can be made securely via debit or credit card, or bank transfer. We do not accept cash, in-person card payments or payment over the phone.

Question 4

What are the delivery charges?

Accepted Answer

Each auction has its own collection and delivery details, which you will find in each lot description and in the Important Information section. More guidance on standard charges can be found on our Collection Information page at https://www.jpssurveyors.co.uk/collection-information.

Question 5

Can I bid if I am outside the UK?

Accepted Answer

Yes, overseas bidders are welcome. You will need to register with a valid email address and a billing address. On selected auctions, a deposit may be required. All lots are sold on a collection-only basis; shipping is entirely your responsibility. Export VAT relief may be available — see our VAT Refund Policy for more details.

Question 6

Do I need to verify my identity?

Accepted Answer

Standard buyer registration does not require identity documents. JPS does screen all bidders against UK sanctions lists (OFSI/HM Treasury consolidated list) as part of our legal obligations under UK anti-money laundering legislation. If your details match a sanctions entry, your registration will not be approved.

Question 7

What exactly is the buyer's premium?

Accepted Answer

The buyer's premium is a charge added to the hammer price on every lot. At JPS it is 18% of the hammer price. VAT at 20% is charged on the buyer's premium. For most commercial lots, VAT at 20% also applies to the hammer price itself. For a standard-rated lot with a £1,000 hammer price: hammer VAT = £200, premium = £180, VAT on premium = £36, giving a total of £1,416.

Question 8

I haven't received my invoice — what should I do?

Accepted Answer

Check your spam or junk folder first. Invoices are sent automatically within a short time of the auction closing. If you still cannot find it, contact us with your name and buyer number, or call us on 0161 767 8001 and we will resend it.

Question 9

My card payment failed — what should I do?

Accepted Answer

First, check that your card is enabled for online transactions and has sufficient funds. If the issue persists, try a different card or contact your bank to check whether 3D Secure authentication is causing the decline. Alternatively, you can pay by BACS using the bank details on your invoice. If you are still having difficulty, call us on 0161 767 8001 before the 14:00 payment deadline.

Question 10

How do I book a viewing?

Accepted Answer

Viewing dates are listed in the Important Information section of each auction. To book, email us or call us on 0161 767 8001 and a member of our team will assist you.

Question 11

Where do the lots come from?

Accepted Answer

Most of the assets in our auctions come from businesses that have entered liquidation or an insolvency procedure. However, we also sell on behalf of private vendors and companies with surplus stock or assets.

Question 12

Are there any additional charges?

Accepted Answer

Yes, all lots are subject to a buyer's premium of 10% to 18% and VAT added to the total unless otherwise stated. These charges may vary depending on the auction, so please check the auction listing carefully.

Question 13

Can I reclaim VAT if I am buying goods to export outside the UK?

Accepted Answer

JPS operates a VAT deposit refund process for qualifying overseas buyers. Please notify us immediately if you are planning to export goods and read our full VAT Refund Policy at https://www.jpssurveyors.co.uk/vat-refund-policy before bidding.

Question 14

Can I send someone else to collect my lots?

Accepted Answer

Yes, provided you notify us in advance. The person collecting must bring a copy of the invoice, a signed authority letter from the buyer, and their own photo ID. Please contact us before the collection appointment to arrange this.

Question 15

What if I need specialist equipment to move a lot?

Accepted Answer

You are responsible for bringing any equipment needed — forklifts, pallet trucks, cranes, or specialist rigging. JPS staff can assist where possible. Please plan your collection carefully and contact us in advance if you need to discuss access or floor loading requirements.

Question 16

What condition are the lots in?

Accepted Answer

All lots are sold as seen. JPS Chartered Surveyors, acting as agent for the seller, does not provide warranties as to condition, fitness for purpose, or merchantability. Descriptions and photographs are provided in good faith but do not form part of the contract. It is your responsibility to satisfy yourself as to the condition and suitability of any lot before bidding.

Question 17

What is your refund policy?

Accepted Answer

All sales are final. JPS does not offer refunds except where a lot is materially misdescribed or where a legal right to cancel applies. If you believe a lot was materially misdescribed, contact us in writing within 24 hours of collection with full details and photographic evidence. For overseas buyers, a refund of VAT is available on goods you export, subject to the conditions on our VAT Refund Policy.

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