How to Pay Your Invoice Online

After the auction closes, JPS will email your invoice directly. Pay securely online by card using our payment portal.

Payment Deadline

Payment is due by 14:00 on the next working day after the auction closes.
Items cannot be collected until payment has cleared in full. Contact us if you need to make alternative arrangements. 

  Open your invoice email:

Find your email from JPS Chartered Surveyors containing your invoice number. Click the MAKE PAYMENT button to open the secure payment page in your browser. 

  Log in to your account:

Enter your email address and password, then click LOG IN.

Forgotten your password?

  1. Click Forgotten your password? on the login screen.
  2. Enter your email and click Send me reset instructions.
  3. Check your inbox (and spam folder) for a reset email from JPS, then click the link.
  4. Enter your new password and click Reset Password.
  5. Click Please click here to login to return to the login screen.
  Go to Invoices & Payments:

Click your name or account icon in the top-right corner. Select Invoices & Payments from the menu. Your unpaid invoice will be listed. 

  Click Pay Now:

Click Pay Now on your invoice row. Select your card (MasterCard, Visa, or other accepted cards) and confirm your card details on the next screen. 

  Review your order and pay:

Check the order summary - ecpand sections to verify each lot, hammer price, buyer's premium, and VAT. When ready, click Pay £[amount] now.

  Complete your bank's security checks:

Your bank may ask you to verify the payment via a text message code or banking app. Complete the check and click Next.

  Save your receipt:

Once you see Payment successful, your payment is confirmed. Click the PDF button to download a copy of your paid invoice.

What happens next?
You'll receive a confirmation email. Once payment has cleared, JPS will contact you to arrange collection. Items cannot be collected until full payment is confirmed. 

Need Help? Common issues include:
  • Reset email not arriving - check your spam folder. If it's not there after five minutes, contact us.
  • Card declined - try a different card, or contact your bank. We also accept bank transfer.
  • Invoice not visible in your account - make sure you're logged in with the same email that received the invoice. 
  • Payment taken but invoice still shows unpaid - wait a few minutes and refresh. If still unpaid after 30 minutes, contact us with your bank transaction reference.


Questions about your invoice or payment? We're here to help.

Contact Us